Education & Experience - Page 2

2012 - 2014

University of Southern Most Florida

Earning an Associate in Medical Technology & Assisting opened doors to various opportunities within the healthcare and medical laboratory field. 

1. Hands-On Skills: The program provided hands-on training      in laboratory techniques, instrumentation, and specimen handling, giving me practical skills essential for accurate testing and analysis.
2. Specialization Options: During the program, I had the opportunity to specialize in clinical chemistry, microbiology, hematology, immunology, or molecular diagnostics.
3. Critical Thinking: This degree has helped me to develop strong critical thinking and problem-solving skills.
4. Quality Assurance: As medical technicians, we were involved in quality control and quality assurance processes to maintain the accuracy and      reliability of laboratory testing and settings.

Overall, an Associate degree in Medical Technology gave me the education and skills needed to start a rewarding career in medical technology. It offered a direct path to becoming an essential healthcare team member, positively impacting patient outcomes and healthcare delivery. However, I decided to go into the Instructional Design Technology (IDT) field and train in healthcare behind the scenes. 

1982 - 1984

University of North Florida

Earning an Associate degree in Business Administration offered me many skills and opportunities within the business industry. 

1. Foundational Business Knowledge: The degree gave me a solid understanding of fundamental business concepts, including accounting,      marketing, management, finance, economics, and business communication.
2. Versatility: This degree covered various topics, making it versatile and applicable to multiple industries and roles.
3. Transferable Skills: The skills I acquired, such as communication, problem-solving, critical thinking, and time management, were valuable across industries and helped me to succeed in various job roles.
4. Small Business Ownership: With a solid business foundation, I was better prepared to start and manage my consulting business years later.
5. Management Opportunities: As I gained experience and advancement in my career, I      moved into management and director roles.
6. Professional Networking: During my studies, I had the opportunity to connect with peers, professors, and professionals in the business community, building a network that helped to support my career growth.
7. Understanding Business Operations: I gained insights into howbusinesses operate, which was beneficial when I started my consulting business.
8. Team Collaboration: I developed skills in working effectively within teams, which is a crucial aspect of many business environments.
9. Critical Analysis: This degree program encouraged me to analyze real-world business cases, helping me develop my ability to evaluate business      situations and make informed decisions.
10. Personal Growth: Education is a valuable tool for personal development and self-improvement, fostering confidence and a sense of accomplishment.

An Associate's in Business Administration provided me with a solid foundation to advance my career in the business world. While it may be an entry point, it offered valuable knowledge and skills that led to various opportunities in my career paths within the business field and eventually to start my own consulting business.

1978 - 1992

Comcast/Xfinity Cable

* Director of Customer Service & Technical Operations

*Director of Training

*Manager of Collections

*Manager of Data Entry & IT

*Manager of Dispatch & Repair Service

* Manager of Sales & Information

*Manager of Billing & Research

1992 - 2016

The Wright Concepts

CEO & Project Manager 

* Project Manager for 100's of case studies involving process improvements, which resulted in reduced bad debt, improved employee performance, employee reduction through attrition, collection of equipment and monies, established averages for technician work tasks and point values, and more. 

Over thirty-five years of experience in process improvement has brought me a wealth of expertise, insights, and accomplishments. I have gained a deep understanding of various industries, organizations, and processes. 

1. Expertise: With decades of experience, I recognize process      improvement methodologies, tools, and best practices to enhance efficiency and effectiveness.
2. Industry Knowledge: Over the years, I have worked across a wide range of industries, giving a comprehensive understanding of different sectors, their unique challenges, and opportunities for improvement.
3. Problem-Solving Skills: My experience has honed my ability to diagnose complex issues, identify root causes, and design targeted solutions that deliver      tangible results.
4. Custom Solutions: With a diverse portfolio of projects, I have developed a knack for tailoring process improvement strategies to meet the specific      needs and goals of each organization I have worked with.
5. Change Management: Over time, I have become skilled at managing change within organizations, helping them navigate the challenges associated with process transformations.
6. Innovation: My long-term involvement in process improvement has fueled my creativity and innovative thinking, allowing me to introduce novel approaches and solutions to clients.
7. Client Relationships: Building lasting relationships with clients over 35+ years has solidified my reputation and generated a network of referrals and repeat business in the past.
8. Mentorship and Leadership: I have had the opportunity to mentor and guide junior      consultants, passing on knowledge and shaping the next generation of process improvement experts.
9. Thought Leadership: My experience in process improvement led to many      speaking engagements.
10. Measurable Impact: My track record of successful projects has demonstrated my ability to drive significant improvements in operational efficiency, cost savings, quality, and customer satisfaction.
11. Variety of Roles: Over the years, I have taken on different roles, such as consultant, project manager, team leader, and even starting my process      improvement firm.
12. Continuous Learning: With my long consulting career it has allowed me to  continually learn and adapt, staying up-to-date with evolving methodologies, technologies, and industry trends.
13. Personal Growth: Professionally, I have grown in my ability to navigate complex organizational dynamics, communicate effectively, and manage stakeholder relationships. 

Overall, 35+ years of process improvement projects and consulting have shaped my career and contributed significantly to the efficiency, effectiveness, and competitiveness of the organizations I have worked with. My experience is a testament to my dedication and expertise in driving positive change.